Engagements, by industry
Each one is described by industry, then by challenge, then by what shipped. No company is named here.
A regulated electric and gas utility, operating in two states
Challenge: Two state businesses ran as separate operations, with customer service and deployments to match.
What shipped: The two state businesses now run as one operation, with customer service unified onto Twilio. Deployments went under Terraform and Bicep, and the App Service Environment moved to AKS.
A mortgage technology platform
Challenge: Insurance quotes were assembled afterward, outside the request that needed them.
What shipped: Middleware that returns insurance quotes inside the request. It is multi-tenant across three loan origination systems.
An investment research subscription business
Challenge: The customer list and Stripe did not stay in step, and an outage left no clear way back.
What shipped: Stripe webhooks reconciled against the customer list, tooling to recover from outages, and a rebuilt admin dashboard.
A workforce operations company
Challenge: An Excel worksheet had become the record for workers, steps and dates.
What shipped: The Excel worksheet retired for a web application: worker roster, a 19-step checklist per worker, and an offboarding archive.
A moving and logistics company
Challenge: CRM and telephony ran apart, and follow-up depended on staff remembering to make it.
What shipped: CRM and telephony joined into one portal, with SMS sequences and dialers.